• Assists clients/prospects with installation and configuration of all Zephyr products, as well as data and other third party products.
• Provides support to our clients/prospects surrounding basic usage of our software.
• Troubleshoots errors, crashes, and other technical issues reported by clients, prospects, and internal users and reports these to Development when necessary.
• Tests pre-release versions of our software and provides feedback to Development.
• Contributes technical articles to our Knowledge Base.
• Suggests revisions to existing technical documentation and recommends new documentation.
• Maintains awareness of new and changing technologies and provides recommendations to Development on preparing our software for these changes.
• Trains internal staff on technical changes to our software with each release, as well as technical issues that arise and how to fix them.
• Maintains Microsoft certification to ensure the company's status in the Microsoft Partner Program.
• Other duties as assigned.

• 1-3+ years experience in Windows system administration or related education.
• 1-3+ years experience in Microsoft SQL Server administration or related education.
• 1-3+ years experience in Citrix administration or related education.
• 1-3+ years experience in a customer service role, preferably a call center environment.
• Strong troubleshooting skills.
• Strong documentation skills.
• Ability to provide solid presentations publicly or online.
• Ability to articulate instructions verbally and in writing.

• Competitive salary and benefits package.

Zephyr Cove, NV (Lake Tahoe Office)

Other skills, certifications and experience that are a plus include: Microsoft certification, preferably related to SQL 2005 or newer; bilingual, preferably Spanish; financial knowledge; and Zephyr product knowledge, particularly StyleADVISOR. Hours: Monday - Friday, 8:30 a.m. to 5:30 p.m. Pacific Time. *Some flexibility required.